Returns and Exchanges

If you are not completely satisfied with a product, Linkem Stores will gladly exchange or refund the purchase - at it's own discretion - within 14 days of purchase.

According to the notes below:

• Boxes and packing material have to be in the original condition and the product has to be unused and box unopened.
• A copy of Linkem's invoice must be included with all returns.
• All items must be returned complete and in their original boxes or packages with all original parts/documentation;
  If items are not returned with their packages or if any other item or documentation is missing,
  Products will not be accepted as a return item.
• All returns must be shipped freight prepaid, the customer is responsible for all freight and shipping charges.

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Delivery Information

Shipping Policy:

Linkem Stores promises to provide you with the best online shopping experience.
We assure you that all due precautions are taken so that your package reaches you intact and on time by our own delivery fleet or our delivery partners.

Linkem Stores promises you that your orders should reach your doorstep within 5 business days maximum from the time it was confirmed with us (All over Egypt).

Delivery Practices:

• Sealed items cannot be opened to be checked unless payment is processed, hence it is not possible for the customer to open, Reject and send orders back with the the same driver, This can only be done before opening the package.
  The package must be paid for and received first and then if there are any issues the normal return process will be carried out by contacting the Customer Service.
• Orders must be delivered to a private addresses, e.g. home or work address. Kindly note that we cannot deliver any order to public places, streets, cafes and/or restaurants.
• If payment is completed with a credit card, the only person allowed to receive the order is the card holder, who must show his national ID to our driver.